Tutorial: Quick Tip: Abandoned, Partial, Completed Status

The survey overview page displays a summary of all collected responses to your survey. The following is an explanation of each status, one of 4 categories:

• In Progress
  • The respondent is currently taking the survey and has not completed it.
• Abandoned
  • A respondent loaded the survey but did not answer any questions and click ‘Next Page’ or ‘Submit Survey’. If the survey is not set to be anonymous, IP address information is collected as well as query string values.
• Partial
  • A respondent clicked ‘Next Page’ and submitted some data to SurveyGizmo, however they have not completed the survey by reaching the Thank You page or marked as completed through Advanced Page Jumping & Logic actions.
• Completed
  • The survey response was finished and marked as completed.

Don’t be concerned if you see a high number of abandons, especially if the survey is on your website. Many individuals will view your survey and choose not to act. In some cases, if you have a large first page (or only one page), it can cause this number to be larger than would seem normal. Don’t take it personally, many will come back and complete the survey later.

If you have any further questions, please make use of the community forums.